Terms & Conditions

 

Refund policy:

Once purchased, class passes cannot be refunded under any circumstances.  You can transfer your class pass credits to a friend if you are unable to use them.  Please contact the us via email to confirm the name of who you are transferring your class pass credits to.

All class passes have a 3 month expiry date, except for the 20 and 30 class pack which has a 4 month expiry date, by which date all of the classes must have been used. At the point of purchase, you will be notified of the expiry date, and any classes which have not been used by the expiry date will be forfeited. 

In extenuating circumstances, such as in a medical emergency, the expiry date of the class pass can be extended but this will be considered on a case-by-case basis.  Please email us ASAP and detail the reasons why you seek an extension and how long for.  

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No show and late cancellation policy:

You are able to cancel or reschedule your registration for all classes up to 12 hours before the class start time - you will then be credited for the session. All no shows and/or cancellations occurring within 12 hours of the session start time will be charged in full. This applies to group classes, private classes and workshops respectively. If you fail to cancel before the 12 hour, regardless of circumstance, you will be fully charged. Please note, we will not waive the policy for booking errors, illness, traffic, work logistics and more. 

 

Class cancellation Policy:

In the event of the PilatesOx canceling or changing the time of a class, you will be refunded for the full cost of it or, if purchased as part of a class pass, you will be refunded a class pass credit.   

PilatesOx undertakes to advise you of any cancellation as soon as possible. If a teacher is taken ill or is unable to teach due to an emergency, we will use our best endeavours to find a suitable replacement teacher. If this is not possible, you will receive a full refund or if purchased as part of a class pass, you will be refunded a class pass credit.  

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Booking Policy:

All classes must be pre booked and paid for via our website and we only accept online payments. If you are having any difficulties making a booking, please contact us and we will assist you.

Bookings can be made online up to 5 minutes before the session begins.  Spaces are only confirmed upon payment. 

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Health & Safety Waiver

By booking a class with PilatesOx, you confirm that you have read and understood this Health & Safety Waiver and agree fully with its contents.  This document should be read in conjunction with the Terms and Conditions.

I agree with the following:

1.    I have signed this waiver voluntarily.

2.    That I am participating in pilates classes at PilatesOx during which I will receive information and instruction about pilates, physical exercise or health. I recognise that pilates requires physical exertion, that this may be strenuous and may cause physical injury and/or illness, and I am fully aware of the risks and hazards involved.

3.    I understand that it is my responsibility to consult my doctor or other relevant medical professional prior to and regarding my participation in the pilates classes or workshops. 

4.   By attending a pilates class or workshop I am confirming that I have no medical condition or health problem, which would prevent my participation (including but not limited to, cardiac irregularities, dizziness, asthma/breathing difficulties, diabetes, epilepsy, allergies, any injuries to my muscles, ligaments, tendons, joints). It is my responsibility to ensure that I am fit and well enough to participate in any class or workshop which I book.

5.    If I am pregnant, I understand that I participate fully at my own risk and that of my unborn child/children.

6.    I understand that it is my full responsibility to inform the teacher, at the beginning of each class, if:

•    I have any health concerns or medical conditions,

•    I am taking any medication which may affect my ability to participate in the class/workshop,

•    I am pregnant.

I understand that the teacher has the right to request that I do not take part in the class because of this disclosure and that I will not receive a refund.

7.    If I begin to feel unwell during a class/workshop/course, it is my responsibility to cease any activity and to inform the teacher immediately.

8.    Advice provided by any of the teachers at PilatesOx at no time constitutes medical advice and is not a substitute for advice provided by a medical professional.

9.    I will not use any pilates equipment during the class which I do not know how to use or until I have received full instructions and guidance from the teacher, on how to use the equipment safely. If I am unsure of how to use a piece of equipment, it is my responsibility to inform the teacher of this, prior to using it.

10.    I will follow the instructions of the teacher at all times.

11.    In consideration of being permitted to participate in the pilates classes at PilatesOx, I agree to assume full responsibility for any risks or injuries which occur during the class/workshop/course.

12.    In further consideration of being permitted to participate in the pilates classes, I knowingly, voluntarily and expressly waive any claim I may have against PilatesOx or any individual teachers, for injury or damages that I may sustain as a result of participating in the pilates classes.

13.    I understand that from time to time during a session, the teacher may physically adjust students’ form and posture. If I do not want such physical adjustments, I will inform the teacher. I also acknowledge that if I do wish to receive such adjustments, it is my responsibility to inform the teacher when an adjustment has gone as far as I desire at that time.

14.    I understand that I must not attend PilatesOx classes under the influence of alcohol or illegal drugs and that my entry may be refused, and I will not receive a refund for missed classes, workshops or courses as a result of being under the influence.

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I have read the above Health & Safety Waiver and fully understand its contents. I voluntarily agree to the terms and conditions of this Waiver, under my own free will. 

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By booking into any PilatesOx classes either online or in person, I hereby agree to the terms and conditions above and that I have read this Waiver document in conjunction with the Terms and Conditions document.